
Noah Lavelle
- Flag inappropriate
- Show review history
The interface is fine, but on a Pixel 9 Pro the app does not control brightness, so is subject to auto dimming, and also does not prevent screen timeout, so will regularly allow the phone to turn off while watching a film. This is borderline unusable for a movie. Minimising picture-in-picture also pauses whatever is playing, so is not seamless
Dear Noah,
We're sorry to hear about your experience. We take your feedback seriously and your satisfaction is our priority Please reach out to us at help@rakuten.tv and we will try to resolve this.
Sincerely,
Rakuten TV Team

Charles E Jobson
Rakuten is totally useless if you have hearing issues as subtitles are not available for its content even though the user interface allows you to change the sizes of the non-existent captions. Most other streaming platforms make more of an effort.
1 person found this review helpful
Hello Charles,
We sincerely regret that your experience with our service has not been satisfactory. We greatly appreciate your feedback and will pass it on to the relevant team to continue improving.
Sincerely,
The Rakuten TV Team

Melissa Cheah
Love that you can stream movies for free! I don’t mind watching a few ads, but they feel a bit too frequent. The main frustration is that the app often crashes or gets stuck loading every time there’s an ad break. I have to disconnect, restart the app, and reconnect to continue watching. Also, if I watch the ads on my phone first (without casting) and then try to reconnect to Chromecast, I have to watch the ads again before it will connect. This feels excessive.
6 people found this review helpful
Rakuten TV
August 17, 2025
Hello Melissa,
We apologize for the issues you are facing. Please reach out to us at help@rakuten.tv, and we will be happy to assist you.
Thank you, Rakuten TV Team