Orange AI

Orange AI

About this app

🟠 Orange AI — Your Enterprise-Grade AI-Powered Intelligent Customer Service Platform

Let AI be your most competent frontline customer service, providing 24/7 uninterrupted service to every customer. Orange AI is an intelligent customer service management platform designed specifically for enterprises, helping you build your own AI knowledge base, set up personalized AI agents, and manage customer conversations across multiple channels such as Facebook and Instagram.

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✨ Why Choose Orange AI?

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【🧠 RAG Intelligent Knowledge Base, Accurate and Reliable】 Upload your product manuals, FAQs, and teaching materials, and AI will automatically learn your business knowledge. Utilizing advanced RAG (Retrieval Augmentation) technology, every AI response is based on evidence, avoiding guesswork. Supports multiple formats including PDF, Word, Excel, and CSV.

【🤖 Customized AI Agents】 Create a dedicated assistant tailored to your brand. Set your AI's name, role, and response style to create a consistent brand image for your customers. The built-in "Prompt Magic Tool" allows even those unfamiliar with AI to easily create high-quality system prompts.

【📱 Multi-channel Integrated Management】 One backend for unified management of all customer conversations:

• Facebook Messenger — Automatically reply to fan page messages

• Instagram — Receive and intelligently reply to DMs

• Web-embedded chat widget — Directly embedd into your website

【🤝 Seamless AI + Human Collaboration】
AI handles 80% of common questions, instantly transferring complex cases to human customer service. Real-time push notifications from the mobile app ensure important conversations aren't missed. Supports customer service personnel "takeover" and "transfer," with a traceable entire process.

【📷 Multimodal Image Q&A】 Customers send product images or screenshots of questions? No problem! AI can directly understand the image content and provide accurate answers, eliminating customer wait times.

【📊 Data Insights and Audit Logs】 Instantly view daily conversation volume and AI Token usage statistics, and track team operations through complete audit logs for greater management transparency.

【🔧 Expandable Tool Ecosystem】 Connect to Google Calendar for AI to automatically schedule appointments, enable web scraping tools for AI to instantly search online information, and integrate with Google Docs for real-time document and knowledge synchronization—the tool marketplace is continuously expanding.

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👥 Who is this for?

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• E-commerce Brands: Automated order tracking, returns and exchanges, product introductions

• Service Providers: Appointment scheduling, FAQs, customer care

• Educational Institutions: Course inquiries, automated enrollment responses

• Medical Clinics: Clinic information, appointment guidance (non-medical advice)

• Any business or personal brand requiring 24/7 customer service

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🔐 Security and Privacy

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• Multi-tenant architecture design, your knowledge base and conversation data are completely isolated

• Utilizes Google Firebase cloud infrastructure, meeting enterprise-grade security standards

• Complete role and access management: Layered control for administrators, knowledge managers, and customer service personnel

• All AI inferences are securely executed on the backend; API keys are never leaked to the frontend

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💼 Solution Description

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• Trial Version: Free trial of core features

• Basic Version: Suitable for small teams and personal brands

• Advanced Version: Ideal for high-traffic, multi-member businesses, supporting more AI Tokens and storage space

Download Orange AI now and let intelligent AI be your brand's strongest support!

🌐 Official Website: orangeai.tw

📧 Contact Us: [e-mail]