Brian Hersom
When it works, it's great for what it does. Logging in is always iffy even with the latest update I'll get a site cannot be reached for unknown reason errors. I would like to see the ability to set a custom day from the app as every time we are closed for snow or have late starts I have to dig a computer out remote in just to set this. It lets me adjust the time zones but not apply a custom day which is just strange to me.
1 person found this review helpful
Paxton Access
January 5, 2024
Hi Brian, thank you for taking the time to give us your feedback. We'll share your suggestion for the Paxton Connect app with our Development team for consideration. To enable us to get a better understanding of your requirements and assist further, please contact us on 01273 811011 or support@paxton.co.uk.
Mindy Colvin
WHEN this app works, it's awesome. Unfortunately, "working" has become the exception, not the rule. I've uninstalled/reinstalled multiple times, restarted my device, done all the usual tricks - it tells me I have an invalid username or password, but I know that's not correct, because it's the same information I use to login on the computer. Excessively frustrating.
6 people found this review helpful
Paxton Access
September 27, 2021
Thank you for your feedback. We have released an update that will resolve what you’ve been experiencing. Please download the latest version to ensure the best possible user experience. If you have any further questions, please get in touch with our Support team: +44 (0)1273811011 - support@paxton.co.uk.
Cole Tarbet
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App is really rough. It requires authentication every time I switch to it and loads for several seconds between open, fingerprint, loading doors list, and finally I get to unlock the door. 12 seconds per door all day long is frustrating when every other modern app is able to preserve authentication at least while open if not indefinitely. User account management on the server is tough and the app and server don't agree on the rules for username. There is no password reset/recovery in the app.
Paxton Access
August 18, 2023
Hi there, thanks for the feedback, we note every comment and use them to continuously improve our apps. Please get in touch on 877.438.7298 or email supportUS@paxton-access.com and we will do our best to help you out with your loading issues.