GOV.UK One Login

Government Digital Service

About this app

You can use the GOV.UK One Login app to prove your identity to access some government services. It works by matching your face to your photo ID.

You can also use this app to save a digital version of your HM Armed Forces Veteran Card to your phone.

In future you'll be able to save other digital documents, such as your driving licence. This is not available yet.


Before you start

You need to get this app if you’re:
• using a service on the GOV.UK website that asks you to prove your identity with GOV.UK One Login
• saving your digital Veteran Card to your phone

You’ll be guided to this app when it is time to use it.

What you need

You can use any of the following types of photo ID to prove your identity:
• UK passport
• non-UK passport with a biometric chip
• UK photocard driving licence
• UK biometric residence permit (BRP)
• UK biometric residence card (BRC)
• UK Frontier Worker permit (FWP)

You can use an expired BRP, BRC or FWP up to 18 months after its expiry date.

You need to have your original photo ID with you. You cannot use a photocopy or digital copy.


You will also need:
• a well-lit area where you can take a good quality photograph
• an Android phone running Android version 10 or higher

How it works

You'll need to sign in to the app with your GOV.UK One Login details. This links the app to the GOV.UK website so you can continue proving your identity.

If your photo ID is a passport, BRP, BRC or FWP you will:
• take a photo of your photo ID
• scan the biometric chip in your photo ID using your phone
• scan your face using your phone

If your photo ID is a driving licence you will:
• take a photo of your driving licence
• scan your face using your phone

What happens next

Once your information has been submitted in the app, you'll need to go back to the GOV.UK website, so you can finish proving your identity and access the service you were trying to use.

Privacy and security

The personal information you provide to prove your identity will not be saved either on the app or on your phone. We collect your data securely and delete it when it is no longer needed.

Digital documents you add to the app will be saved on your phone so you can access them whenever you need.

Ratings and reviews

Absolute dung. Constantly loads, displays errors, or doesn't send a pin to allow login. After a 30 minute hold to speak to a Human on the phone (whom was really nice), the only solution is to go to the Post Office, the thing this app is meant to stop the need for. Then there's also the super genius (/s) bit where if you can't get to a Post Office, you can apply by post with a form, which must be collected from a Post Office. Ineptitude and idiocy at every step in the UK.

Trying to change my address on my driving licence, but the app just repeatedly says the scanning of my ID is blurry. Online browser-based verification doesn't work either, and, naturally, neither does the help chatbot, which offers predefined responses then says it doesn't understand them. Have we gone back in time? The only option left for me to update my driver's licence is to go to the post office.

Frustrating process that doesn't improve once you've added your Veteran digital ID. The secret to adding your Veteran card is to use a laptop or desktop PC with a recognised browser. I initially used my phone and was sent round and round in a loop. Once added it's a bit meh....What's the point? There are no settings to customise the app and as such you're forced to add your fingerprint repeatedly. Such a waste of taxpayers money. I seriously think school kids could make a better app.

What’s new

We’ve made technical improvements and fixed bugs.