GOV.UK One Login

Government Digital Service

About this app

You can use the GOV.UK One Login app to prove your identity to access some government services. It works by matching your face to your photo ID.

You can also use this app to save a digital version of your HM Armed Forces Veteran Card to your phone.

In future you'll be able to save other digital documents, such as your driving licence. This is not available yet.


Before you start

You need to get this app if you’re:
• using a service on the GOV.UK website that asks you to prove your identity with GOV.UK One Login
• saving your digital Veteran Card to your phone

You’ll be guided to this app when it is time to use it.

What you need

You can use any of the following types of photo ID to prove your identity:
• UK passport
• non-UK passport with a biometric chip
• UK photocard driving licence
• UK biometric residence permit (BRP)
• UK biometric residence card (BRC)
• UK Frontier Worker permit (FWP)

You can use an expired driving licence if it expired in the last 90 days and it was issued by DVLA.

You can use an expired BRP, BRC or FWP up to 24 months after its expiry date.

You need to have your original photo ID with you. You cannot use a photocopy or digital copy.


You will also need:
• a well-lit area where you can take a good quality photograph
• an Android phone running Android version 10 or higher

How it works

You'll need to sign in to the app with your GOV.UK One Login details. This links the app to the GOV.UK website so you can continue proving your identity.

If your photo ID is a passport, BRP, BRC or FWP you will:
• take a photo of your photo ID
• scan the biometric chip in your photo ID using your phone
• scan your face using your phone

If your photo ID is a driving licence you will:
• take a photo of your driving licence
• scan your face using your phone

What happens next

Once your information has been submitted in the app, you'll need to go back to the GOV.UK website, so you can finish proving your identity and access the service you were trying to use.

Privacy and security

The personal information you provide to prove your identity will not be saved either on the app or on your phone. We collect your data securely and delete it when it is no longer needed.

Digital documents you add to the app will be saved on your phone so you can access them whenever you need.

Ratings and reviews

It is a long and painfull experience for a 79 year old. There are many rabbit holes along the way you can fall into and fail to get out, requiring restart. Juggling a phone and computer together is fraught with difficulties even with an expert guiding me. Bearing in mind so much is at stake it was a horrible experience.

Awful experience! Failed verification and blocked me from completing the Id check now so I am stuck. The scan face part kept failing due to too much light detected. Even being in a dark room still errored with the same message. It also failed to inform that you only get 3 attempts, then that's it. Nothing on the website about what to do when there is a cannot confirm identity issue. I tried the button - continue to this service - but nothing happened.

Shocking. My face doesn't match my own passport which was renewed 6 months ago. Other options don't pop up and the support team has no access to accounts (Only provide guidance). Another terribly implemented system, meant to be more efficient, that only ends up wasting a lot of time, money and effort. Do better this is pathetic.

What’s new

We’ve made technical improvements and fixed bugs.