Gocare VDL is a comprehensive healthcare management and care support software designed specifically for support staff within the system. The application provides functions for digitizing customer care data, professional management, and ensures efficiency and quality in managing, monitoring, and operating customer care services.
Main Functions:
1. Customer Management:
- Profile Information Lookup: Support staff are responsible for tracking customers, including personal information, health indicators, and medical history, to support and care for customers within the system.
- Information Update: Continuously update and monitor customer health data, ensuring information is always accurate and complete.
2. Viewing Personal Profiles:
- Personal Profile Access: Support staff have the right to access and view their own personal profiles, and can change account passwords if needed, ensuring the security of personal information. Note: Support staff should always consult with doctors and healthcare professionals when handling clients' health conditions and ensure full compliance with all privacy regulations and policies.