
Martin Lutley
using on Android phone but biometrics option won't work. allows me to select the Biometrics option and says it is on but everything i login it only gives email login option and biometrics has reset to "off" in Login and Security section. very annoying!
3 people found this review helpful
EDP Comercial
April 20, 2026
Hi Martin. Thank you for your comment and sorry for the inconvenience. Biometric access works only while the app session is active. With persistent login, biometrics allow access when the app runs in the background. After logging out, this option needs to be enabled again. Thank you. Equipa de Suporte Digital.

Joana deCastro
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One star, because you can't rate zero. Reasons: 1. Didn't allow access to forecast of my next bill (fancy app but, not consumer or eco friendly) - be4 unclear, now seems worse. 2. Dramatic changes (not for the first time), difficult to catch up with, customer looses too much time adapting to new system, too frequently (feels like twice a year, or so). Very draining for those who use the app frequently. 3. App crashes a lot. Consider first two aspects and I will consider new review.
5 people found this review helpful
EDP Comercial
January 27, 2026
Hello Joana, thank you for sharing your feedback. We know that adapting can be challenging, and it’s natural to compare with the previous app. The new app keeps all the functionalities, now organized in a simpler way. Your opinion helps us improve the experience, and we appreciate it. Equipa de Suporte Digital

Ian Nunes Rodrigues
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EDIT: I wrote this message last time you upgraded the app, 6 years ago. Guess what, you updated it again and the same errors are occuring again. You'd guess that having a core team on a critical app (electricity company) with correct QA, testing and development would be the most important thing to do. Original abridged: Phone number input for MBWay ~~ always gives an error. Check the backend for the issue since the app doesn't send error codes nor detailed description to the end user and fix it.
11 people found this review helpful
EDP Comercial
January 13, 2026
Hello! Thank you for bringing this situation to our attention. To ensure we can provide full assistance, please send details and evidence to edpdigital@edp.pt, including your login email address and the reference DQC16188. We count on your support to help us improve! Equipa de Suporte Digital