
ChainoFate
I really loved when I availed their trial version last year and having Alyson as my professional was really helpful so I waited until I felt really in need and has enough budget but when I came to finally subscribe today, (1.) I was told to look for new professional, (2.) My payment mode cannot be deleted from their app. PLEASE fix this. (3.) I applied a promo code but it did not even take effect on the said billing. I will only edit this once i receive a proper response from the team...
1 person found this review helpful

Trisha Yap
This app doesn't tell you immediately that there are fees/subscription upon signing in. You will just notice the subscription when you already have an account. Their help service is also slow, unfortunately when I saw the reviews, they have same concerns with me and most of it doesn't have any response from the company. I'm hoping that you will improve your costumer service.
13 people found this review helpful
ThoughtFull World Pte. Ltd.
December 1, 2022
Hi Trisha, thank you for the feedback, and we're sorry for the confusion. Our free trial does not require any payment and you would not be charged for any amount as we do not require any payment information upon starting the trial. Hope this helps!

Min Marie
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Thank you for your reply. But if I can't access the 1 and 1 help, then it doesn't really interest me. Thanks anyway. Unsure about it. It doesn't say have in app purchases but it says it in the app. I don't know if it would've stayed free with limitations or what. Also trying to find a answer there's no search in the FAQ you pretty much have to contact someone, or deal with the slim answers provided.
32 people found this review helpful
ThoughtFull World Pte. Ltd.
June 23, 2022
Hello there Min! You can purchase your access to unlimited chats with a professional if you'd like. Apart from that, everything else is free for you to use and engage with :)