Discovery

- September 6, 2016

Everyone

Finance

( 4,304)

Description

Discovery Health:
Make sure of your Discovery Health Plan benefits and go over your Medical Savings Account details, if you have one. View your most recent healthcare service claim details, search through 12 months' claims, view your approved chronic conditions and track benefit usage. Search for a healthcare professional and view your health record. Compare the prices of medicines and their generic alternatives and view a summary of hospital claims.

Discovery Vitality:
View your Vitality points and status, see a list of Vitality rewards partners and search for their location. Claim points for outdoor sporting events.

DiscoveryCard:
View your transactions, account balance and last statement, as well as your Discovery Miles, smart shopper points or cash back balance.

Discovery Insure:
View your policy details, view your Vitalitydrive points, status and other driving informtion, and request emergency assistance. Take a picture of your car after an accident and send it to us to start the claims process. Search for the nearest BP service station or Tiger Wheel & Tyre location. Link your Gautrain card in order to get up to 50% of your spend back. Request a personal driver or taxi service.

Discovery Life:
View all your policy information.

Discovery Invest:
View your portfolio, including fund balances and request to have a relevant document emailed to you.

Members on the following medical schemes will also have access to their scheme information – MMED, Naspers, LA Health, Tsogo, TFG, Quantum, Remedi, Anglovaal, Retail Medical Scheme, UKZN, BMW, Malcor & Wits.

The application is available for anyone to download, but you have to be a Discovery member with at least one active Discovery product and must register on the Discovery website (www.discovery.co.za) before you can log in on the Discovery app. You will use the same username and password for this app as for the Discovery website.

If you are not registered on the Discovery website, visit https://www.discovery.co.za/portal/individual/register to register.

To find out how we use the device features requested in the permissions, please visit https://www.discovery.co.za/portal/individual/discovery-app-permissions

Reviews

2.9

4,304 total

5 1,178

4 700

3 503

2 551

1 1,372

Marius Kruger

Time consuming The app seems to do everything it needs to, but if you don't have time to wait for every action you might be disappointed. Most of the time the activity history would not load at all, if not after 5 minutes. I think the developers needs to rethink how long it should take to retrieve 5 records from a database.

dale kilian

A series of error messages Continually fails to link apps. Crashes frequently. Borders on infuriating to use. This app should be called "Sorry we have encountered a problem. Please try again later". After what the app believes is the successful linking of strava, strava never links. Update. after using this app for over a month I can confirm that is it TERRIBLE! This app falls far below what is considered the most basic standard of functionality. what a piece of rubbish. For example, why do I have to continually log into the app

Philip Degenaar

The app struggles to link to fitness gear or apps (whichever it needs to update daily activity). It mostly can't connect for days on end. App description says"if you encounter issues", why not fix the issues. Why must the customer clear app data or restart. Much smaller companies have much more effective apps

Abe van der Westhuizen

"Discovery has stopped working" The app was working fine until a recent update. Now I use it once and then have to uninstall and reinstall every time I want to use the app. This seems to be the general complaint ! Reading your responses to other complainants you suggest clearing cache and data in settings. Why? This was not necessary before the last update ! If I was on your team of developers I would go back to the last update to see what was changed to cause the problem, and correct it !! Simple as that !!!!!

Shakeel Ismail

Shocking Discovery Service:S Health Still Not Syncing I have bought an expensive Samsung Gear S2 smart watch that got me motivated via active rewards. Now Discovery app not synching via my S6 edge phone since 31 August. Can the technical guys please fix URGENTLY.Please dont put on your website that S Health issues are resolved on 6/9/16 when it is NOT yet resolved. I have reinstalled latest app version and cleared cache- not yet resolved.I see other users have the same issue.Guys we need swift action here PLEASE!!!!

Glenn Hurlow

Great concept but has the following issues: 1. Requires login every time regardless of setting 2. Slow performance, especially digital cards 3. Digital cards for Vitality Insure active rewards do not update and Vitality Fitness active rewards do not delete. Item one above seems to be resolved but 2 and 3 are still issues. Tried the steps advised below but issue recurs.

User reviews

Marius Kruger September 10, 2016

dale kilian September 13, 2016

Philip Degenaar September 14, 2016

Abe van der Westhuizen September 23, 2016

Discovery Limited September 26, 2016

Hi Abe, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID / Email & Cell no / Type of device / Operating System / App version & screenshot of the error. Regards, Katlego.

Shakeel Ismail September 7, 2016

Glenn Hurlow September 14, 2016

Discovery Limited June 6, 2016

Hi Glenn, Thank you for submitting your query via Discovery Mobile Rates & Reviews. Please clear your Discovery App data and retry by following the below steps: 1. Access phone settings 2. Select “Application Manager” 3. Select the Discovery App from the list of Apps 4. Then click on “Clear cache” Regards Katlego Chutu

Abie Cader September 19, 2016

This app is so poorly written you need to uninstall it in order to use it. It crashes permanently. Most unstable app. 19 errors in one day. Unfortunately if you are a Vitality member you need it... I have updated to the latest version on 15/09... still no change. Would you like me to send you the screen dumps of the errors when I get it?

Discovery Limited September 19, 2016

Hi Abie, Thank you for your rating. I’ve noticed that you do not have the latest Discovery app version installed on your Galaxy S4. Please update the Discovery Mobile app to the latest version 5.13.1. Regards, Katlego.

Fabian Canham September 17, 2016

Activity history takes forever to display If I click on activity history I have to over 10 minutes for a response. At the same time I have to ensure that my screen stays on. This is really bad. And I probably will not get a response.

James Winter September 25, 2016

Error when connecting Garmin I keep getting try again later when trying to sync my garmin watch. Been using withings to track my running and walking, that seems to work well! I am just disappointed because I went through all the effort and money to buy this garmin forerunner and I can't connect it to my Discovery app!!!

Maricelle Fourie September 17, 2016

Latest update: app does not open Thanks for solving my problem so fast Katlego and Discovery. Original post: My S5 keeps saying: "Unfortunately Discovery has stopped" after the latest update...and in the meantime my Vitality stats cannot sync. Will someone please tell me what's going on with this great app all of a sudden?

Discovery Limited August 25, 2016

Hi Maricelle, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID / Email & Cell no / Type of device / Operating System / App version & screenshot of the error. Regards, Katlego.

September 22, 2016

Constantly crashes on startup The last bug fix says that if one experiences issues with the app crashing then clear the app data and try again. I am having to do this daily - I would suggest that the bug has not been fixed...

Discovery Limited September 23, 2016

Hi there, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID/Passport no/email address & cell no. Regards, Katlego.

sharyn hendricks September 7, 2016

Not Syncing Shealth activity and updating vitality points This new update is totally crap! I've been trying to sync since 31/08 but nothing updates, last activity recorded 27/8 and I workout everyday...is this problem going to be rectified or I am cancelling Vitality.

Discovery Limited September 8, 2016

Hi Sharyn, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID / Email & Cell no / Type of device / Operating System / App version & screenshot of the error. Regards, Katlego.

MaShelembe Mzamela September 12, 2016

Not starting up Everytime I try to open this app I get an "unfortunately, discovery has stopped working" error. I have updated the app. It seems to work when I uninstall and re-install - I can't keep uninstalling and re-installing it everytime I need to use it. Any advice?

Discovery Limited September 13, 2016

Hi MaShelembe, Thank you for your rating. Please clear your Discovery App data and cache under your device Settings Regards, Katlego.

September 24, 2016

This app is super frustrating to use. It is extremely slow and constantly crashes. I have had to uninstall and reinstall it at least 7 or 8 times over the past few months.

Discovery Limited September 26, 2016

Hi there, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID / Email & Cell no / Type of device / Operating System / App version & screenshot of the error. Regards, Katlego.

Leon Poole September 18, 2016

App stops working This app only works once after i downlaoded it, then when i try to go into it again, it says the app has stopped working. Then i have to re-install the app all over again. I use it to track my steps for vitality active rewards and its so damn frustrating to have to reload the app every single day :-( come on guys really this is the only app where the negatives are overtaking the positives - how can i go snd have to delete the data everytime i want to use the app

Discovery Limited September 8, 2016

Hi Leon, Thank you for your rating. Please clear your Discovery App data and cache under your device Settings Regards, Katlego.

Juan Furmie September 27, 2016

Crashing when going to the rewards section. Slow in lookup of certain sections. Sometimes lacks time out notices and refreshing means going to a different menu. UX is clunky. Needs a lot of work.

Miles Bowker September 9, 2016

EPIC fail Still ridiculously slow. Why does it take so long to pull an activity history - and then it's wrong anyway because you can't sync SHealth or Garmin data correctly. For a supposedly tech-savy company this is dismal.

Antonius Scheid September 25, 2016

Unbelievable slow retrieval at activity history. It takes everything between 3 to 5 minutes to retrieve the activity history. If one succeeds at all. This has to be fixed ASAP. The iPhone app behaves lightning fast compared. Get this sorted!

Jason Oxley September 7, 2016

When will you fix this app??? All I can do is echo everyone else's frustrations with this app. For the last few weeks I been unable to login. I've cleared my cache, uninstalled and reinstalled. Try via wifi and phone data. Reset my password but none of this has helped. How am I supposed to use this app and collect my rewards when I can't even login in? Would have expected better from Discovery, but they have changed the goal posts so many times this year with regards to earning Vitality points that nothing surprises me now!

Discovery Limited September 8, 2016

Hi Jason, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID / Email & Cell no / Type of device / Operating System / App version & screenshot of the error. Regards, Katlego.

September 25, 2016

Always have to reinstall I have to keep uninstalling and reinstalling the app - very frustrating

Discovery Limited September 26, 2016

Katrin Stulpner September 6, 2016

App not working What a mess! App will not open at all since update. So now I have forfeited two vouchers because I couldn't access them. I am so irritated with discovery's poor service that I am thinking of leaving entirely. And please don't tell me to contact you to sort this out. You should be contacting me to apologise profusely!

Discovery Limited September 7, 2016

Hi Katrin, Thank you for your rating. Please clear your Discovery App data and cache under your device Settings Regards, Katlego.

Dyllan Bam September 8, 2016

Can't even log into the app! Details are correct... tried changing password... still no luck... Useless app i guess

Discovery Limited September 8, 2016

Hi Dyllan, Thank you for your rating. Please clear your Discovery App data and cache under your device Settings Regards, Katlego.

Dawn Ridler September 9, 2016

Completely unreliable. Very unreliable full of bugs. Vitality drive rewards never opens up so I lose them every time. Nice concept. Poor execution.

Discovery Limited September 12, 2016

Hi Dawn, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID / Email & Cell no / Type of device / Operating System / App version & screenshot of the error. Regards, Katlego.

Jen van Dorsten September 7, 2016

App won't open It won't open at all. No response to reports or queries. There's no way to get vouchers. - In response to your comment: I have just installed the latest version and it says there are no more updates. I have also tried to update my phone, but there are no available updates. The app still doesn't open.

Discovery Limited September 8, 2016

Hi Jen, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID / Email & Cell no / Type of device / Operating System / App version & screenshot of the error. Regards, Katlego.

September 6, 2016

Cannot get into vitality drive or active rewards since update. Reinstalled, restarted phone, and cleated data add recommended but nothing helps.

Mosiuoa Mona September 26, 2016

Discovery has stopped working have to uninstall and reinstall with every login. ...sent feedback on error on several occasions but still experiencing the same problem...

Discovery Limited September 26, 2016

Hi Mosiuoa, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID / Email & Cell no / Type of device / Operating System / App version & screenshot of the error. Regards, Katlego.

Njabulo Sithole September 11, 2016

Totally Crap Been wondering why I aint getting point for my daily activities...I ran Mandela Marathon but no points. App not syncing but linked with Garmin. Its a Disaster!!!!!!!

Carl Woermann September 15, 2016

Loses partner app SHealth credentials The latest update has forgotten my link to SHealth, so it makes it impossible to synchronize data form SHealth to Discovery. Discovery customer support is not able to help either.

September 22, 2016

Wow Why does it require access to virtually everything on my phone? Sounds more like a virus than an app. Why can't it just be an app. However the most annoying aspect of this app is that it is more unstable than a third world dictator!

Discovery Limited September 23, 2016

Ari Davidowitz September 27, 2016

Does not open I have not been able to open the app for the last 2 weeks. Every time I try open it the app says "unfortunately discovery app has stopped working" please help!

Discovery Limited September 28, 2016

Hi Ari, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID / Email & Cell no / Type of device / Operating System / App version & screenshot of the error. Regards, Katlego.

Sebastiaan Thoolen September 22, 2016

Buggy app Slow and crashes often. Difficult to link to fitness apps, doesn't support LG health app

Brad Adams September 16, 2016

Doesn't work App used to work, now just crashes when trying to log in. I have already cleared the app data.

Discovery Limited September 19, 2016

Hi Brad, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID / Email & Cell no / Type of device / Operating System / App version & screenshot of the error. Regards, Katlego.

Rorisang Tabane September 15, 2016

Perpetual Crasher I regret updating this app. It literally crashes at every attempt of logging in, neither does it link with S Health.

Phillip Frangandonis September 7, 2016

Unable to remove screen lock after installing Discovery App After installing the Discovery app on to my Huawei P9, I'm no longer able to remove the device's screen lock. It says "screen lock disabled by administrator encryption policy or credential storage". I've done everything possible to fix this, clearing certificates from security and so on, but nothing works. I suspect this to be a bug of some sort on the app, and for that I have to delete it.

Discovery Limited September 8, 2016

Hi Phillip, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID / Email & Cell no / Type of device / Operating System / App version & screenshot of the error. Regards, Katlego.

mfundo mabaso September 27, 2016

Rewards Activity History I have not been able to view my activity history, it keeps loading and the bombs out.

Antoinette Ellis September 10, 2016

S Health I updated discovery latest app S Health is still not synchronizing.. manually and automatically either way I'm having no success.

Nontobeko Jiyane September 22, 2016

Frustrating I have to keep deleting and installing this app. It keeps giving the message that it stopped working. SO FRUSTRATING

Discovery Limited September 22, 2016

Hi Nontobeko, Thank you for your rating. Please clear your Discovery App data and cache under your device Settings Regards, Katlego.

marc morris September 24, 2016

App Crashes The app keeps crashing when trying to login. I have to uninstall and re install it each time.

Discovery Limited September 26, 2016

Hi Marc, Thank you for your rating. In order for us to investigate, please send an email to: mobile_feedback@discovery.co.za including the following information: Mem/ID / Email & Cell no / Type of device / Operating System / App version & screenshot of the error. Regards, Katlego.

September 11, 2016

App does not respond The app stops working and you can't gain access at all. It also doesn't sync with Shealth app.