AegisTelos
Absolutely attrocious. Sign in was a nightmare as it only gave me a select few options to get the verification code. Two of them were out of date and the remaining took forever to get anything. Now it takes forever to load and then hits me with a communucation error every time. No way to update or edit personal info either. Feels like a half-baked, half-hearted attempt of an app with none of the care and I wouldn't be surprised if it it was never updated since release.
2 people found this review helpful
Electronic Laboratory Services
January 4, 2024
We sincerely apologise for the troubles you've had with the app. We'd be happy to look into this for you, please provide us with your contact details via email: outbound@lancet.co.za or WhatsApp us on 0861 LANCET(526238) Thank you.
William Grey
I was able to view all my past results, suddenly I can only view one test result and all the others do not show. Its frustrating as I cannot compare previous tests to current ones and determine if I have made improvements in markers or not. This also helps when I visit a different doctor and I can easily share results with them. Please can you address this problem soonest.
6 people found this review helpful
Electronic Laboratory Services
February 7, 2024
We sincerely apologise for the troubles you've had with the app. We'd be happy to look into this for you, please provide us with your contact details via email: service@lancet.co.za or WhatsApp us on 0861 LANCET(526238) Thank you.
Lauren Naidoo
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I've tried all the sync options and cant see any of my 2021 tests... 2024 Update: even the automated message from Lacet is the same. My 'latest records' are 3 years old. Also, why are there so many apps, and none of them vaguely resembles the patient guidelines posted on Lancet's website.
Electronic Laboratory Services
November 22, 2021
We sincerely apologise for the troubles you've had with the app. We'd be happy to look into this for you, please provide us with your contact details via email: digital.marketing@lancet.co.za. Thank you.