Felicia Lategan
The Smartdrive option is a great initiative and I've received a discount for driving well, which I'm very excited about. The only thing to remember is that this is not accurate. I absolutely never use my phone, but when someone else like my sister uses my phone for music, it logs it as me using my phone while I drive. The same thing for when being a passenger in someone else's car - the app tells me it's monitoring but it is not my car or my driving. I don't want to turn it off every time.
41 people found this review helpful
OUTsurance
19 December 2023
Thank you for your kind and detailed feedback. If you have an Android device, please follow the steps below to enable the passenger option.
1. Login the OUTsurance App
2. Select on Menu and then Settings.
3. Enable Passenger prompt.
If you require us to call and assist, email us on app@out.co.za
Kindest regards, The OUTsurance App Team.
Simeon Kruger
Undoubtedly the worst application on my phone. It seems Outsurance and FNB run a competition to see who can build the worst app. Login time is horrific - I am not sure whether it is frozen or struggling to connect. The app is constantly crashing. And SmartDrive is a battery drain. It is difficult to imagine how a company like Outsurance cannot invest resources to build something that actually works well.
2 people found this review helpful
Good day Simeon. This is definitely not the experience we want for our clients. Our apologies that you are having struggles with the app. We would like to investigate and get more of your feedback. Please forward your ID or policy number to app@out.co.za so that we can contact you and assist. Kind regards, The OUTsurance App Team.
kristen pretorius
This app is just constantly slow and ineffective. I spend more time trying waiting to log in than actually being able to do anything on the app. If it were an emergency, I'd be dead, because I can't even access the panic assist button as I'm still waiting to log on to the app. Do better.
2 people found this review helpful
OUTsurance
14 February 2024
Good day. Our apologies for the inconvenience caused regarding logging into the app. This is definitely not the type of service we want for our clients. We will be in contact with you shortly. Kind regards, The OUTsurance App Team.