o2 my Service

11.6K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

The o2 my Service App helps you to quickly and easily clarify questions and problems relating to your Internet and mobile phone connection yourself.

• Automatic problem detection
• No waiting
• Straight to the right instructions

Interactive help
• Automatic problem solving
• Understandable explanations
• Intelligent questions

• Contact customer service via the app
• Transmission of the analyzes for faster processing in the hotline

Setup assistant
• Reminder of the activation date
• Detection of the router with camera scan
• Scan of the access data and activation of the Internet connection
• Detection of WLAN data and automatic connection setup
Updated on
Apr 3, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity, and App info and performance
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

11.4K reviews
Natalia Urban Chanes
May 8, 2024
The O2 technicians never came to our home to set up the WiFi so I used this app and it was amazing! Super quick, easy and simple, we set up the new router and had WiFi connection within 10 minutes
Did you find this helpful?
Robert Goulden
March 18, 2024
CANNOT GET MOBILE INTERNET IN SPAIN ! tried getting an answer with Virgen Media helpline - 202, but reseting Network didn't work ! I'm using Moviestar (on auto select ). my normal WiFi is ok. Any ideas ?
Did you find this helpful?
Conntac GmbH
March 20, 2024
Hallo, vielen Dank für deine Rückmeldung. Gab es Probleme bei der Benutzung der App? Gib uns gerne Feedback, was nicht geklappt hat, dann können wir die App weiter verbessern. Viele Grüße, das Entwicklungsteam
Markus Erdmann
April 10, 2024
The app did what the manual couldn't accomplish - setting up the lte router
Did you find this helpful?

What's new

Verbesserungen bei der Ersteinrichtung von Glasfaseranschlüssen