DISCLAIMER: iSafe Citizen is an independently operated, private emergency assistance platform. It is NOT owned, operated, endorsed by, or affiliated with the South African Government or any government agency. It doesnot
replace official government emergency services.

In a life-threatening emergency, always contact official emergency services
directly: 112 (mobile), 10111 (police), 10177 (ambulance).

Official government sources:
• South African Government — https://www.gov.za
• South African Police Service — https://www.saps.gov.za
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iSafe Citizen lets users report emergencies, request assistance, and securely
share their location with the iSafe Citizen Emergency Response Control Centre.

Customer App Features
• One-Tap SOS Emergency Alert
• Real-Time Location Sharing
• Emergency Incident Reporting
• Fire, Accident, Crime & Medical Emergency Reporting
• Emergency Request Status Tracking
• Communication with Assigned Response Personnel
• Emergency Response Notifications
• Service Request Management
• Incident History
• Profile & Emergency Contact Management
• Community Safety Updates
• Nearby Emergency Assistance
• Emergency Contact Integration
• Secure User Registration & Login
• Low Battery Optimized Emergency Monitoring

Accessibility Service Usage

iSafe Citizen uses Android's AccessibilityService API solely to detect volume button presses after the feature has been manually enabled by the user.
This feature allows users to trigger an emergency SOS alert when they may be unable to interact with the device screen during an emergency.
When the configured volume button action is detected, the app can:
Send an emergency SOS alert to our emergency response control centre.
Share your current location with authorised responders.
Notify your registered emergency contacts.
It is used only for emergency SOS activation and does not read screen content, capture keystrokes, monitor user activity, or access data from other applications.

Important Information

Accessibility Service is disabled by default.
You must manually enable Accessibility Service in your device's Accessibility Settings.
You can disable the service at any time from Settings > Accessibility.
Accessibility Service is used only to detect volume button presses for emergency SOS activation.
The service does not read screen content, capture keystrokes, monitor user activity, or access information unrelated to emergency assistance.

Privacy
Your privacy is important to us. Personal information, including your profile details, emergency contacts, and location, is collected only as required to provide emergency assistance and app functionality. Information is processed securely in accordance with our Privacy Policy.