The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman: * Demonstrate how a great service brand evolves from the core values that nourish and protect it * Extrapolate instructive business lessons that apply outside healthcare * Illustrate the benefits of pooling talent and encouraging teamwork * Present a proven prescription for creating sustainable service excellence Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.
Negosyo at Pamumuhunan
I-rate ang audiobook na ito
Ipalaam sa amin ang iyong opinyon.
Impormasyon sa pakikinig
Mga smartphone at tablet
I-install ang Google Play Books app para sa Android at iPad/iPhone. Awtomatiko itong nagsi-sync sa account mo at nagbibigay-daan sa iyong magbasa online o offline nasaan ka man.
Mga laptop at computer
Puwede kang magbasa ng mga aklat na binili sa Google Play gamit ang web browser ng iyong computer.