The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time

Bob Maurer

nov. de 2012 · Penguin Random House Audio · Narrado por Bob Maurer

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The easy-to-implement guide to driving organizational change by applying the proven concept of kaizen
UCLA psychologist and organizational consultant Dr. Robert Maurer provides a simple and proven effective technique for making major changes with minimal disruption. Applying the operational concept of kaizen—small, continual improvements—to common management challenges, managers can drive major improvements with a series of well-planned techniques for boosting quality, innovation, sales, and morale.

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Robert Maurer, Ph.D. is on the faculty of the UCLA and University of Washington Schools of Medicine. He is also the director of the Science of Excellence, a consulting firm that translates evidence-based psychology into practical strategies for success.
Leigh Ann Hirschman, Dr. Maurer's collaborator, has written several books, including One Small Step Can Change Your Life. Her books are frequently nominated for Books for a Better Life Awards. She is a former HarperCollins editor.