The Improvement Guide: A Practical Approach to Enhancing Organizational Performance 2nd Edition

Thomas W. Nolan · Ronald D. Moen · Lloyd P. Provost · Gerald J. Langley · Kevin M. Nolan · Clifford L. Norman

Sep 2019 · Gildan Media · Narrated by Al Kessel

About this audiobook

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

About the author

Ronald D. Moen is a statistician, consultant, and teacher to industry, government, and education. He is cofounder of API. Gerald J. Langley is a statistician, author, and consultant, and cofounder of Associates in Process Improvement (API), a consulting firm that specializes in the improvement of quality and productivity. Thomas W. Nolan is a statistician, author, and consultant, and cofounder of API. Kevin M. Nolan is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity. Lloyd P. Provost is a statistician who advises organizations as an API associate. Clifford L. Norman is a consultant with API whose work has emphasized the psychology of change. Al Kessel is a full-time narrator and voice actor currently living in Arizona, where he works from his professional home recording studio.