What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales

Ram Charan

Jan 2008 · Tantor Media Inc · Narrated by Dick Hill

About this audiobook

The bestselling author of What the CEO Wants You to Know teaches you how to rethink sales from the outside in. More than ever, these days, the sales process often turns into a war about price-a frustrating, unpleasant war that takes all the fun out of selling. But there's a better way to think about sales, says bestselling author Ram Charan, who is famous for clarifying and simplifying difficult business problems. Instead of starting with your product or service, start with your customer's problems. Focus on becoming your customer's trusted partner, someone he or she can turn to for creative, cost-effective solutions that are based on your deep knowledge of your customer's values, goals, and problems. This powerful book will teach you: -How to gain a deeper knowledge of your customer's company, including costs, values, and how decisions really get made -How to help your customer improve margins and drive revenue growth -How to focus on your customer's customers -How to work with other departments in your own company to customize better solutions -How to make price much less of an issue Someday every company will listen more closely to the customer, and every manager will realize that sales is everyone's business, not just the sales department's. In the meantime, this eye-opening book will show you how to get started.

About the author

Ram Charan is an award-winning educator and consultant to senior business leaders and boards around the globe. He is one of the world's bestselling business book authors with over 2 million copies sold. His book with Honeywell CEO Larry Bossidy, Execution, spent 150 weeks on the New York Times bestseller list.

Reader of over 400 audiobooks, Dick Hill has won three coveted Audie awards and been nominated numerous times. He is also the recipient of several AudioFile Earphones Awards. AudioFile includes Dick on their prestigious list of "Golden Voices."