How to Lead When Your Boss Can't (or Won't)

Getting to Yes: Negotiating Agreement Without Giving In

Everyone Communicates, Few Connect: What the Most Effective People Do Differently

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

High Road Leadership: Bringing People Together in a World That Divides

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Winning with People: Discover the People Principles that Work for You Every Time

The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't

The Difference Maker: Making Your Attitude Your Greatest Asset

Managing Transitions (25th anniversary edition): Making the Most of Change

Relationships 101

Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, Edition 3

Your Road Map For Success: You Can Get There from Here

Bargaining with the Devil: When to Negotiate, When to Fight

3 Things Successful People Do: The Road Map That Will Change Your Life

The Anatomy of Peace, Fourth Edition: Resolving the Heart of Conflict, Edition 4

Put Your Dream to the Test: 10 Questions to Help You See It and Seize It

The Mediator's Handbook: Revised & Expanded fourth edition, Edition 4

Be a People Person: Effective Leadership Through Effective Relationships

Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust