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解說服務在觀光體系中行之多年，由於觀光局轄屬之十三座國家風景區幅員廣大，解說人員之需求往往遠超過正式編制。鑒於各管理處解說制度之差異，故參考國外解說制度運行方式，以招募、培訓、考核以及獎勵制度四階段做為顏體本制度之根基，進而建立一標準化解說志工作業流程。
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