About this eBook
本書首先利用德爾菲法(Delphi)構建了G2C人力資源和社會保障局網站評比的專家指標，並進一步利用層級分析法(AHP)計算出指標的權重。接著整理文獻中有關G2C網站評價的指標，通過調查問卷對四個城市的民眾進行使用滿意度調查，其調查結果與專家指標評價的結果一致。最後本研究針對滿意度最佳的城市進行IPA矩陣分析，提出該城市當前在G2C人力資源專業網站上可繼續維持的優點與亟須改進的相關建議。
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