顧客満足のすべてが面白いほどわかる本

· KADOKAWA
Ebook
161
Pages

About this ebook

小売・サービス業はもちろんメーカーにも通用する顧客満足についての入門書。単なる「標語」ではなく、顧客満足をすると組織にどうメリットがあるかをふまえて基本から実践までわかりやすく解説。

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