About this ebook
本書旨在更好地把握杭州市民公共行為的文明狀況，評價市民的文明素質水準和群眾性精神文明創建工作的成效，為加速推進杭州城市國際化進程和提高精神文明創建工作的針對性、有效性提供科學依據。全書由1個綜合報告、5個問卷分析報告和1個現場觀測報告組成，從公共衛生、公共秩序、公共交往、公共觀賞、公益服務、網路文明、國際禮儀文明等方面，對杭州市民公共文明素養的整體狀況給予了全景式的呈現。
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