A Communications Protocol in a Synchronous Chat Environment: Student Satisfaction in a Web-Based Computer Science Course

· Universal-Publishers
eBook
108
Pages
Eligible

About this eBook

The effects of a communications protocol in a synchronous on-line chat environment on the satisfaction of students in a Web-based computer science course was studied. Two undergraduate faculty members who teach Web-based courses, and 42 students in four separate computer science courses participated in the study. Students completed a pretest that measured their prior experience, current attitudes, and expectations with regards to synchronous chats in a Web-based course. Two classes of students were introduced to a communications protocol by the instructors that was used throughout the course while in synchronous chat. The other two classes did not use a protocol. A posttest was administered to all students at the end of each course that measured student satisfaction with the synchronous chats held throughout the semester. A communications protocol, in the context of this investigation, is a set of rules or guidelines that are adhered to by all participants while engaged in a synchronous electronic discussion. This study answered the question: What effect does a communications protocol in a synchronous on-line chat environment have on the satisfaction of students in a Web-based computer science course? The study showed that the use of a communications protocol in on-line synchronous chats had no effect on student satisfaction with Web-based courses.

Rate this eBook

Tell us what you think.

Reading information

Smartphones and tablets
Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to read online or offline wherever you are.
Laptops and computers
You can listen to audiobooks purchased on Google Play using your computer's web browser.
eReaders and other devices
To read on e-ink devices like Kobo eReaders, you'll need to download a file and transfer it to your device. Follow the detailed Help Centre instructions to transfer the files to supported eReaders.