Advances in Banking Technology and Management: Impacts of ICT and CRM: Impacts of ICT and CRM

Ravi, Vadlamani

oct 2007 · IGI Global

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Banking across the world has undergone extensive changes thanks to the profound influence of developments and trends in information communication technologies, business intelligence, and risk management strategies. While banking has become easier and more convenient for the consumer, the advances and intricacies of emerging technologies have made banking operations all the more cumbersome.

Advances in Banking Technology and Management: Impacts of ICT and CRM examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies.

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Vadlamani Ravi is working as an assistant professor at the Institute for Development and Research in Banking Technology, Hyderabad. He obtained his PhD in the area of soft computing from Osmania University, Hyderabad and RWTH Aachen Germany (2001) under a DAAD Long Term Fellowship; his MS (science and technology) from BITS, Pilani (1991), and his MSc (statistics & operations research) from IIT, Bombay (1987). Prior to joining IDRBT he worked as a faculty member at the Institute of Systems Science, National University of Singapore (April 2002-March 2005). Earlier, he worked as assistant director from 1996-2002 and scientist C from 1993-1996 respectively at the Indian Institute of Chemical Technology, Hyderabad, and as scientist B and scientist C at the Central Building Research Institute, Roorkee (1988-1993). He is listed as an expert in soft computing by TIFAC, government of India. In a career spanning 19 years, Dr. Ravi has worked in several cross-disciplinary areas and published more than 40 papers in refereed international/national journals/conferences and invited chapters in edited volumes. Further, he is a referee for several international journals including Applied Intelligence, Computes and Operations Research, Asia-Pacific Journal of Operational Research, IEEE Transactions on Fuzzy Systems, IEEE Transactions on Reliability, European Journal of Operational Research, and International Journal of Computational Intelligence. [Editor]