About this ebook
This important new book will help librarians make better reference decisions, aligned to customer needs and expectations, especially significant with today’s limited budgets.
About the author
Carol A. Singer is a reference and instruction librarian at Bowling Green State University in Bowling Green, Ohio. One of her primary responsibilities is coordinating the development and management of the reference collection. Her research has focused on reference collections and services, as well as government publications. She is the author of many articles and the editor of Docs Prescriptions, the newsletter of the Government Documents Round Table of Ohio. Singer earned her master’s degree in library science at Indiana University.
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