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Designed to help Head Start staff, who are in day-to-day contact with parents, refine their communication skills. This guide focuses on the concrete communication skills of listening and observing, as well as speaking and writing. Taking staff through the process of planning at the personal and program level, it provides activities for staff to practice and use in advancing their skills. Includes handouts and transparencies for use in these activities. From the perspective of program management, this guide can improve opportunities for parents and staff to work effectively together on planning and participation.
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