The Certified Quality Technician Handbook, Second Edition
About this ebook
The quality technician is a person responsible for understanding and utilizing quality concepts and tools, statistical techniques, metrology and calibration procedures and protocols, inspection and test techniques, quality auditing, and preventive and corrective action in the context of product/process/service improvement or in correcting problems. Quality technicians frequently work in the quality function of organizations in the various measurement and inspection laboratories, as well as on the shop floor supporting and interacting with quality engineers, mechanical inspectors, and production/service delivery personnel.
This book supports individuals preparing for, or those already performing, this type of work. It is intended to serve as a ready reference for quality technicians and quality technicians-in-training, as well as a comprehensive reference for those individuals preparing to take the ASQ Certified Quality Technician (CQT) examination. Examples and problems used throughout the handbook are thoroughly explained, are algebra-based, and are drawn from real world situations encountered in the quality profession.
To assist readers in using the book as a ready reference or as a study aid, the book has been organized so as to conform closely to the CQT Body of Knowledge (BoK).
About the author
H. Fred Walker is Dean, College of Applied Science and Technology at Rochester Institute of Technology. He holds a Ph.D. in Industrial Education and Technology from Iowa State University. He is a senior member of ASQ and an ASQ-certified Quality Auditor (CQA), Quality Engineer (CQE), Quality Manager (CMQ/OE), Reliability Engineer (CRE), Quality Technician (CQT), Calibration Technician (CCT), Six Sigma Black Belt (CSSBB), Quality Improvement Associated (CQIA), Quality Process Analyst (CQPA), Six Sigma Green Belt (CSSGB), and HACCP Auditor (CHA). Donald W. Benbow is a partner of Iowa Quality Systems, and brings extensive teaching and training expertise to this collaboration. For over three decades, he taught college mathematics, statistics, engineering, and computer science courses. In addition he has conducted lean manufacturing seminars for many clients. Benbow holds BS and MS degrees in mathematics from Iowa State and Michigan State respectively and has the following ASQ certifications: Certified Quality Auditor, Certified Quality Technician, Certified Quality Engineer and Certified Reliability Engineer. Ahmad Elshennawy is Professor and Associate Chair of Industrial Engineering and Management Systems at the University of Central Florida. He holds a Ph.D. in Industrial Engineering from The Pennsylvania State University. His areas of specialty include quality management (ISO 9000, Six Sigma Quality, Lean Six-Sigma), manufacturing systems (lean, advanced manufacturing systems), precision metrology, and process improvement (SPC, reliability and maintainability. He is a Certified Lean Six Sigma Master Black Belt (CLSSMBB) and an ASQ Fellow, CQE and CRE.