IIBF X Taxmann's Handbook on Debt Recovery – Comprehensive Guide Covering Products & Services of Banking System | Debt Recovery Process | Legal Aspects | Soft Skills & Attributes
About this eBook
This book will be an essential guide for all debt recovery agents, whether they are associated with banks or NBFCs in their recovery process.
The Present Publication is the 2023 Edition, revised and updated by A.C. Chug (Former Chairman M G B Gramin Bank sponsored by the State Bank Group) and vetted by Dr. R. Bhaskaran (Former CEO – IIBF and Former CGM – NABARD). Taxmann exclusively publishes this book for IIBF with the following noteworthy features:
• [New Section on Non-Banking Financial Companies (NBFCs)] has been added to this book
• [Inputs on Collection/Recovery Function] which includes:
o Basic Information and Principles
o Underlying Credit Collection
o Procedures Involved in the Collection Function
o Codes to be Adopted by Recovery Agent, etc.
• [Additional Features on Collection/Recovery Function] such as:
o Valuable Tips
o Techniques
o Illustrative Real-world Examples
o Best Practices
• [Select Coverage of the Most Important Topics] are as follows:
o Soft Skills and Attributes which are required to be a successful debt recovery agent
o Insights into the Techniques and Methods Required by debt recovery agents to communicate with debtors and improve collections
o Ethical Considerations & Regulatory Framework that govern the work of debt recovery agent
o Consequences of Engaging in Unethical/Illegal Practice along with the importance of treating debtors with respect and dignity
The detailed contents of this book are as follows:
• Module A – Basics of Banking
o Overview of Banking and Finance
o Banker-Customer Relationship
o Various Deposit Schemes and Other Services
o Account Opening and Operations in Accounts
o Provisions of the NI Act for Payment and Collection of Cheques
• Module B – Brief Outline of Various Products and Legal Aspects of Recovery
o Credit Cards and Debit Cards
o Various Types of Loans and Advances
o Securities and Modes of Registration or Recording Securities
o Loan Documentation
o Income Recognition and Asset Classification
o Legal Aspects of Loan Recovery
o Collection Operations
• Module C – DRA Role in Loan Recovery and Soft Skills
o DRA – Meaning, Legal and Regulatory Framework
o Functions of Debt Recovery Agents
o Policy, Process and Procedure of Debt Recovery
o Soft Skills and Strategies for Debt Recovery
o Rights and Duties of Recovery Agents
o Fair Practices Code for Lenders
• Module D – Additional Reading on NBFCs
o Non-Banking Financial Companies (NBFCs)
o Fair Practices Code (FPC) for NBFCs
• Appendices
o RBI Circular on Recovery Agents Engaged by Banks
o IBA – Model Policy on Collection of Dues and Repossession of Security
o Case Laws on Payment of Cheques and Liability of Paying Banker
o RBI Guidelines on Managing Risks and Code of Conduct in Outsourcing of Financial Services by Banks
o Case Laws on Repossession and Enforcement of Securities
o Glossary of Banking Terms
o Some of the Important Cases Dealt by the Banking Ombudsman Offices
o Outsourcing of Financial Services – Responsibilities of Regulated Entities Employing Recovery Agents
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About the author
Established in 1928 as a Company under Section 25 of the Indian Companies Act, 1913, the Indian Institute of Banking & Finance (IIBF), formerly known as The Indian Institute of Bankers (IIB), is a professional body of Banks, Financial Institutions, and their employees in India.
The Institute is managed by a Governing Council comprising representatives of major Banks, the Reserve Bank of India, the Indian Banks' Association, the Institute of Banking Personnel Selection and an academician from the Indian Institute of Technology, Bombay.
During its 93 years of service, IIBF has emerged as a premier institute in Banking and Finance education for those employed and seeking employment in the sector and aiming for professional excellence. Since its inception, the Institute has awarded several Banking and Finance qualifications, viz., JAIIB, CAIIB, Diploma and Certificates, covering diverse and contemporary subjects in the Banking & Finance domains. Moreover, IIBF is the only Institute that offers all the courses mandated by the Reserve Bank of India for capacity building in banks. In addition, contemporary courses and training programmes have helped industry professionals sustain their professionalism through continuing professional development programmes.
IIBF offers a bouquet of courses on Banking & Finance to meet the needs and aspirations of the banking & finance personnel and students aspiring for a career in the banking & finance sector.
