Cherié L. Weible is head of Interlibrary Loan and Document Delivery at the University of Illinois at Urbana-Champaign and has been in the department for eleven years. Cherié is an associate professor at the university and has published numerous articles, papers, and lectures, and consulted for ILL operations workflow on a professional level. She holds an MA in history from Pittsburg State University (Kansas) and an MS in Library and Information Science from the University of Illinois at Urbana-Champaign.
Karen Janke is the library director at Erikson Institute, a graduate school in child development located in downtown Chicago, where she has worked since July 2009. Previously, Karen was an associate librarian and team leader for Access Services at Indiana University-Purdue University Indianapolis, where she worked for 8 years in Interlibrary Loan and Access Services after receiving her MLS from the University of Illinois in 2001. She has coauthored articles for the Journal of Interlibrary Loan, Document Delivery and Electronic Reserve on article delivery turnaround time and management issues as well as a forthcoming article in the Journal of Popular Culture.