Lean Six Sigma for the Office

CRC Press
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Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality.

The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office, Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction.

The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM).

The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated.

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Additional Information

Publisher
CRC Press
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Published on
Oct 30, 2008
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Pages
348
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ISBN
9781420068801
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Best For
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Language
English
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Genres
Business & Economics / Quality Control
Technology & Engineering / Manufacturing
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Content Protection
This content is DRM protected.
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Eligible for Family Library

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James William Martin
A Proven 10-Step Solution Process to Identify and Solve Supply Chain Problems Using the Latest Lean Methods

Fully revised to cover recent dramatic developments in supply chain improvement methodologies, this strategic guide brings together the Six Sigma and Lean manufacturing tools and techniques required to eliminate supply chain issues and increase profitability. This updated edition offers new coverage of enterprise kaizen events, big data analytics, customer loyalty metrics, security, sustainability, and design for excellence.

The structured 10-Step Solution Process presented in the book ensures that clear goals are established and tactical objectives are consistently met through the deployment of aligned Lean Six Sigma projects. Written by a Master Black Belt and Lean Six Sigma consultant, this practical resource also provides an inventory model and Excel templates for download at www.mhprofessional.com/LSSSCM2.

Lean Six Sigma for Supply Chain Management, Second Edition, covers:

Lean Six Sigma applications for service, supply chain, and manufacturing systems Deploying Lean Six Sigma projects using Lean tools and models Demand management impact on Lean Six Sigma projects Lead time impact on Lean Six Sigma projects Root-cause analysis using Six Sigma Tools (with operations research methods) Applications to Lean Six Sigma supply chains and third-party logistics Big data analytics, security, and sustainability applications Voice of the Customer, Kano, and loyalty metrics Supply chain design for excellence methods Lean Six Sigma maturity model
James William Martin
This book will help you achieve goals based on your personal needs and values. It uses a simple and highly visual method called the 10-Step Goal Acceleration Process (GAP) to enable you to immediately apply its topics to relevant issues in your life. Key concepts build on those introduced in earlier chapters. Its other benefits include: Highly visual and easy to understand. Uses simple templates, so you can create a highly personalized improvement plan. Provides a logical road map for achieving goals. Goals can modified as your needs change. Encourages you to immediately begin applying key concepts in each chapter. Shows shortcuts for achieving goals to save time. Helps to more effectively resolve personal conflicts. Helps balance goals to avoid becoming stressed and frustrated. Provides a useful framework from which to organize your life's activities. Enables you to lead a more satisfying and successful life. In summary, as you read this book, you will have a much clearer idea of which personal goals are important for improving your life. The 10-Step GAP process will also help you make sense of the complexity that surrounds your life. Complexity tends to inhibit personal success by distracting people from identifying and achieving the things important to them. You also learn how to create realistic plans for achieving important goals. Don't be surprised if, at the end of the book, your final goals are different from the ones earlier ones. This approach for achieving personal goals will help you lead a more productive life. This is what successful people do differently!
Subir Chowdhury
Innovation, claims quality consultant Subir Chowdhury, is part of America’s DNA. No other country in the world matches America’s creative drive and its ability to turn innovative ideas into revolutionary products–from antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions for less money. As Japanese and European firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead.

In The Ice Cream Maker, Chowdhury uses a simple story to illustrate how businesses can instill quality into our culture and into every product we design, build, and market. The protagonist of the story is Peter Delvecchio, the manager of a regional ice cream company, who is determined to sell its ice cream to a flourishing national grocery chain, Natural Foods. In conversations with the Natural Foods manager, Peter learns how the extraordinarily successful retailer achieves its renowned high standard of excellence, both in the services it provides its customers and in the foods it manufactures and sells. Quality, he discovers, must be the mission of every employee; by learning to listen, enrich, and optimize, he can encourage and sustain the highest levels of quality in everything the company does.

Like Fish! and Who Moved My Cheese? The Ice Cream Maker offers an essential and universal lesson about one of industry's foremost challenges in a thoroughly engaging style. For managers and executives, small business owners and entrepreneurs, The Ice Cream Maker is a compelling, eye-opening guide to the most effective ways to achieve excellence and become industry leaders on the global stage.


From the Hardcover edition.
James William Martin
As a pioneer in Lean improvement methods, Jim Martin was among the first to suggest that truly successful Lean initiatives are those applied across every facet of an organization, not just on the shop floor. Building on this concept, Martin demonstrates that one of the most effective ways to implement operational improvements across an organization is to approach it through the resource that permeates every facet of a modern organization—information technology.

Measuring and Improving Performance: Information Technology Applications in Lean Systems explains how the effective use of Lean project management methodologies can increase the productivity of information system deployment in service and manufacturing organizations. Starting with an overview of Lean and agile project management principles, the author walks readers through the implementation of Lean practices across key aspects of IT systems.

Created to provide Lean and Six Sigma practitioners with a clear understanding of the important concepts related to the creation and modification of software to support process improvement activities across Lean systems, this reference book:

Details how to apply Lean principles to IT systems on a global scale

Explains how to design IT systems capable of meeting evolving customer needs and expectations

Covers several project management methods including agile project management (APM), agile unified process (AUP), SCRUM, extreme programming (EP)

Identifies the operational issues that can help project execution and those that can hinder it

Complete with roadmaps and checklists, this book will help busy IT and Lean professionals discover more efficient ways to monitor business activity, gather business intelligence, manage and analyze business processes, and ultimately—increase overall operational efficiency.

James William Martin
As a pioneer in Lean improvement methods, Jim Martin was among the first to suggest that truly successful Lean initiatives are those applied across every facet of an organization, not just on the shop floor. Building on this concept, Martin demonstrates that one of the most effective ways to implement operational improvements across an organization is to approach it through the resource that permeates every facet of a modern organization—information technology.

Measuring and Improving Performance: Information Technology Applications in Lean Systems explains how the effective use of Lean project management methodologies can increase the productivity of information system deployment in service and manufacturing organizations. Starting with an overview of Lean and agile project management principles, the author walks readers through the implementation of Lean practices across key aspects of IT systems.

Created to provide Lean and Six Sigma practitioners with a clear understanding of the important concepts related to the creation and modification of software to support process improvement activities across Lean systems, this reference book:

Details how to apply Lean principles to IT systems on a global scale

Explains how to design IT systems capable of meeting evolving customer needs and expectations

Covers several project management methods including agile project management (APM), agile unified process (AUP), SCRUM, extreme programming (EP)

Identifies the operational issues that can help project execution and those that can hinder it

Complete with roadmaps and checklists, this book will help busy IT and Lean professionals discover more efficient ways to monitor business activity, gather business intelligence, manage and analyze business processes, and ultimately—increase overall operational efficiency.

James William Martin
To successfully compete in today’s global marketplace, organizations can and must do more to improve their internal operational efficiencies. Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains consolidates hundreds of tools and methods into 110 key concepts designed to translate the “voice of the customer” throughout global supply chains, dramatically improving productivity and shareholder economic value added (EVA). Recognizing failure is often self-induced through poor leadership coupled with an inability to form and effectively execute a strategic vision, this book operates from three premises—

Organizations have the power to increase organizational competitiveness in an era of globalization through the application of Lean Six Sigma Operational performance directly correlates with an organization’s financial, operational and resultant productivity, as well as with shareholder EVA metrics, and geographical, cultural, technological and economic isolation Value-adding activities and disciplines such as Lean Six Sigma are not exclusive to any one country or region and do not always depend upon cost considerations

A Practical Tool for Real World Application

For organizations seeking a source for improving manufacturing and service operations, this bookeffectively delivers. Divided into 5 successive sections, it begins with adaptation strategies for global competitiveness, then delves into implementations to enhance productivity while targeting customer needs and value expectations. Finally, the author explains how to establish information-sharing throughout global supply chains, along with the role of IT. A useful tool for real world application, the volume’s 20 chapters also contain more than 450 figures and roadmaps. As organizations understand the interrelationships of the supply chains, their operational systems will excel at meeting or exceeding customer expectations in this age of globalization.

James William Martin
This book will help you achieve goals based on your personal needs and values. It uses a simple and highly visual method called the 10-Step Goal Acceleration Process (GAP) to enable you to immediately apply its topics to relevant issues in your life. Key concepts build on those introduced in earlier chapters. Its other benefits include: Highly visual and easy to understand. Uses simple templates, so you can create a highly personalized improvement plan. Provides a logical road map for achieving goals. Goals can modified as your needs change. Encourages you to immediately begin applying key concepts in each chapter. Shows shortcuts for achieving goals to save time. Helps to more effectively resolve personal conflicts. Helps balance goals to avoid becoming stressed and frustrated. Provides a useful framework from which to organize your life's activities. Enables you to lead a more satisfying and successful life. In summary, as you read this book, you will have a much clearer idea of which personal goals are important for improving your life. The 10-Step GAP process will also help you make sense of the complexity that surrounds your life. Complexity tends to inhibit personal success by distracting people from identifying and achieving the things important to them. You also learn how to create realistic plans for achieving important goals. Don't be surprised if, at the end of the book, your final goals are different from the ones earlier ones. This approach for achieving personal goals will help you lead a more productive life. This is what successful people do differently!
James William Martin
A Proven 10-Step Solution Process to Identify and Solve Supply Chain Problems Using the Latest Lean Methods

Fully revised to cover recent dramatic developments in supply chain improvement methodologies, this strategic guide brings together the Six Sigma and Lean manufacturing tools and techniques required to eliminate supply chain issues and increase profitability. This updated edition offers new coverage of enterprise kaizen events, big data analytics, customer loyalty metrics, security, sustainability, and design for excellence.

The structured 10-Step Solution Process presented in the book ensures that clear goals are established and tactical objectives are consistently met through the deployment of aligned Lean Six Sigma projects. Written by a Master Black Belt and Lean Six Sigma consultant, this practical resource also provides an inventory model and Excel templates for download at www.mhprofessional.com/LSSSCM2.

Lean Six Sigma for Supply Chain Management, Second Edition, covers:

Lean Six Sigma applications for service, supply chain, and manufacturing systems Deploying Lean Six Sigma projects using Lean tools and models Demand management impact on Lean Six Sigma projects Lead time impact on Lean Six Sigma projects Root-cause analysis using Six Sigma Tools (with operations research methods) Applications to Lean Six Sigma supply chains and third-party logistics Big data analytics, security, and sustainability applications Voice of the Customer, Kano, and loyalty metrics Supply chain design for excellence methods Lean Six Sigma maturity model
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