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By emphasizing the importance of business processes and applications to IT, this book explains how to understand the value and positioning of hardware and software technology in order to make appropriate decisions. It addresses the importance of IT architecture and the roles service and systems management play. It also explains service level agreements (SLAs) and provides sample SLAs.
Readers learn how to conduct IT assessments using SWOT (strengths, weaknesses, opportunities, and threats) analysis. It also shows how to use root-cause analysis (RCA) to detect the sources of failure and poor performance. An overview of risk management and the steps involved in developing a business continuity plan are also included.
The book looks at all facets of an IT professional’s career. It explains how to build an IT team and examines the roles and responsibilities within the team. It shows how to provide professional customer care to IT clients. Business executives recognize the importance of IT, and this book shows technology professionals how to thrive in the business world. It covers:
- Making effective presentations
- Report and proposal writing
- Negotiating and persuasion skills
- Running productive meetings
- Time and stress management
The book also discusses such important career skills as listening, continual and incremental learning, and communicating at all levels.
From its templates and checklists to its comprehensive and holistic view of a successful IT career, this book is an indispensable guide for every professional working in IT today and tomorrow.
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Dr. Terry Critchley is a retired IT consultant living near Manchester in the United Kingdom. He studied physics at the Manchester University (using some of Rutherford's original equipment!), gained an Honors degree in physics, and 5 years later with a PhD in nuclear physics. He then joined IBM as a Systems Engineer and spent 24 years there in a variety of accounts and specializations, later served in Oracle for 3 years. Terry joined his last company, Sun Microsystems in 1996 and left there in 2001, after planning and running the Sun European Y2000 education, and then spent a year at a major UK bank.
