Insights to Performance Excellence 2013-2014: Understanding the Integrated Management System and the Baldrige Criteria
About this ebook
This book helps leaders, performance excellence examiners, and organization-improvement practitioners to understand the 2013–2014 Baldrige Criteria and the linkages and relationships among the Items.
Seven types of information are provided in this book for each of the Items in Categories 1 through 6:
1. The actual language of each Item, including Notes.
2. A plain-English explanation of the requirements of each Item with some suggestions about the rationale for the Item and ways to meet key requirements.
3. A table showing the similar requirements of the Criteria presented only once at the scoring level where the requirement first appears.
4. A summary of the requirements of each Item in flowchart form.
5. The key linkages between each Item and the other Items.
6. An explanation of some potential adverse consequences that an organization might face if it fails to implement processes required by each Item.
7. Examples of effective and ineffective practices that some organizations have developed and followed consistent with the requirements of the Item.
Features of this 2013–2014 edition include:
· New information on the Baldrige 2013–2014 Criteria for Performance Excellence to help effective leaders focus on priority opportunities for improvement and better understand the role they must play in refining their management systems and processes.
· The CD-ROM included with this book has been modified to bring templates and related analyses up to date with the changes in the Criteria.
· A section on the CD-ROM provides a comprehensive Application Development Template for Education and Health Care organizations, as well as for Business and Nonprofit organizations.
· Scoring Calibration Guidelines that combine the Baldrige Criteria and Scoring Guidelines are also provided on the CD- ROM for Education, Health Care, and Business/Nonprofit organizations.
Reading Insights to Performance Excellence 2013–2014: Understanding the Integrated Management System and the Baldrige Criteria will strengthen your understanding of the Criteria and provide insight on analyzing your organization, improving performance, and applying for the award.
About the author
Mark L. Blazey is president of Quantum Performance Group, a management consulting and training firm specializing in organization assessment and high-performance systems development. Dr. Blazey has an extensive background in quality systems. For six years he served as an examiner and senior examiner for the Malcolm Baldrige National Quality Award. He also served as the lead judge for Baldrige-based awards for the U.S. Army Communities of Excellence Award, New York State, Vermont, Delaware, and Aruba, and judge for the Wisconsin Forward and the national quality award for the American Health Care Association/National Center for Assisted Living. Dr. Blazey has participated on and led numerous site visit teams for national, state, and company-private quality awards and audits over the past 20+ years. Dr. Blazey has trained thousands of quality award examiners and judges for state and national quality programs, as well as managers and examiners for schools, health care organizations, major businesses, and government agencies. He is a senior member and Certified Quality Auditor (CQA) of the American Society for Quality.