Section One: Using the Plan-Do-Check-Adjust (PDCA) methodology, Liker and Franz contrast true PDCA thinking to that of the popular, superficial approach of copying "lean solutions." They describe the importance of developing people and show how the Toyota Way principles support and drive continuous improvement. Explaining how lean systems and processes start with a purpose that provides a true north direction for all activities, they wrap up this section by examining the glaring differences between building a system of people, processes, and problem- solving that is truly lean versus that of simply trying to "lean out" a process.
Section Two: This section brings together seven case studies as told by the sensei who led the transformation efforts. The companies range from traditional manufacturers, overhaul and maintenance of submarines, nuclear fuel rod production, health care providers, pathology labs, and product development. Each of these industries is different but the approaches used were remarkably similar.
Section Three: Beginning with a composite story describing a company in its early days of lean implementation, this section describes what went right and wrong during the initial implementation efforts. The authors bring to light some of the difficulties the sensei faces, such as bureaucracies, closed-minded mechanical thinking, and the challenges of developing lean coaches who can facilitate real change. They address the question: Which is better, slow and deep organic deployment or fast and broad mechanistic deployment? The answer may surprise you. The book ends with a discussion on how to make continuous improvement a way of life at your company and the role of leadership in any lean transformation.
The Toyota Way to Continuous Improvement is required reading for anyone seeking to transcend his or her tools-based approach and truly embrace a culture of continuous improvement.
When managers and marketers outline their social media strategies, they plan for the “right hook”—their next sale or campaign that’s going to knock out the competition. Even companies committed to jabbing—patiently engaging with customers to build the relationships crucial to successful social media campaigns—want to land the punch that will take down their opponent or their customer’s resistance in one blow. Right hooks convert traffic to sales and easily show results. Except when they don’t.
Thanks to massive change and proliferation in social media platforms, the winning combination of jabs and right hooks is different now. Vaynerchuk shows that while communication is still key, context matters more than ever. It’s not just about developing high-quality content, but developing high-quality content perfectly adapted to specific social media platforms and mobile devices—content tailor-made for Facebook, Instagram, Pinterest, Twitter, and Tumblr.
Ambushing and killing Albert Fountain’s murderers, Henry
Grace, Hombrecito, and his Apache mentor, Yellow Boy, disappear into the Sierra
Madre Mountains and there help a young woman search for her little brother
stolen by Apache raiders. For Henry, the search is an odyssey of self-discovery
and revelation in a hard, unforgiving land where to make a mistake is to die
and the promise of tomorrow is what you make it. It is a myth many lived, but few
survived on the last western frontier of southern New Mexico and Arizona and
northern Chihuahua and Sonora, a frontier that bronco Apaches still raided into
the third decade of the twentieth century.
It is historical fact that Albert Fountain–Indian
fighter, lawman, well-known political figure, newspaper publisher, respected
attorney–and his eight-year-old son, Henry, vanished on a cold winter’s day
near White Sands, New Mexico Territory, in 1896. They were never found. For
over fifty years Henry Fountain kept secret his survival of the deadly ambush that
killed Albert and his bloody war on the assassins. Yellow Boy, his Apache
mentor, called him Hombrecito,
“Little Man.” Hombrecito: Half Anglo,
half Mexican, all Apache. Hombrecito’s War is a richly imagined myth of
survival and revenge in the border southwest at the turn of the last century.