Call Center Training
Nancy M. Giere
May 2000 · Association for Talent Development
3.7star
10 reviews
Ebook
20
Pages
About this ebook
Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems.
Ratings and reviews
3.7
10 reviews
Joshua Julce Cayetano
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November 3, 2017
The components of the manual are succinct, therefore, offers only an overview on what to do once one is to build a call center. The content is useful but it lacks elaboration on the actual application of the process.
Cheng-Cheng Gerida
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January 12, 2023
I thought it's good for me
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