Records and Information Management

Patricia C. Franks

apr 2013 · American Library Association

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Students and professionals alike can benefit from the information in this book, which offers insights into a range of topics in the field. For instructors, and undergraduate and graduate level students, it will serve as an introduction to records and information management in archives, records and information management programs. Experienced archives and records professionals, as well as supervisors and managers charged with oversight will get a new perspective on their field, while upper-level managers, executives, and other decision makers responsible for effectively managing their organization’s information assets will find it a useful guide. This book follows the records and information lifecycle model, encompassing paper, electronic (databases, office suites, email, IM), and new media records (blogs, wikis), as well as records residing in “the cloud” (software as a service).

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Patricia C. Franks is an associate Professor in the School of Library and Information Science (SLIS) at San José State University in California, where she serves as the Master of Archives and Records Administration (MARA) Program Coordinator and the SLIS Internship Program Coordinator. Dr. Franks supervises virtual interns and teaches courses related to information organizations and management, archival studies, and records management. Her professional activities include working with ARMA International, most recently as Consensus Group Leader for both ANSI/ARMA 1-2011 Implications of Web-Based, Collaborative Technologies in Records Management and ARMA TR 21-2012 Using Social Media in Organizations.