The third edition offers new insights on the Operations (Ops) functions within UX practices, discovery in UX, and collaboration activities for designers and stakeholders. You'll find new information on the many remote methods that can be used to gain important insights about users and on frameworks that help you define the products to create. This guide is a vital resource for anyone looking to stay at the forefront of the ever-changing field of UX design.
Russ Unger is a leader in experience design, known for building dynamic teams across sectors such as enterprise, government, and private organizations. He is the co-author of the books Liftoff! Practical Design Leadership to Elevate Your Team, Your Organization, and You, published by Rosenfeld Media, as well as A Project Guide to UX Design, Designing the Conversation, and Speaker Camp (Voices that Matter).
Carolyn Chandler is a user experience strategist and has been leading experience design teams for over 25 years. She has developed and taught UX design classes at DePaul University, Northwestern University's Kellogg School of Management, and a variety of other programs tailored to those who want to create impactful digital products. She is also coauthor of Adventures in Experience Design (Voices That Matter).