ServiceNow Application Development: Transform the way you build apps for enterprises

Sagar Gupta

Sep 2017 · Packt Publishing Ltd

About this ebook

Develop and extend efficient cloud-native applications with ServiceNowAbout This BookBuild and customize your apps and workflows to suit your organization's requirementsPerform in-depth application development from designing forms to writing business rules, client-scripts, and workflowsComprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNowWho This Book Is For

If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you.

What You Will LearnCustomize the ServiceNow dashboard to meet your business requirementsUse Administration and Security Controls to add roles and ensure proper accessManage tables and columns using data dictionariesLearn how application scopes are defined within ServiceNowConfigure different types of table to design your applicationStart using the different types of scripting options available in ServiceNowDesign and create workflows for task tablesUse debugging techniques available in ServiceNow to easily resolve script-related issuesRun scripts at regular time intervals using the Scheduled Script Execution moduleIn Detail

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more.

This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation.

By the end of the book you will have mastered creating organized and customer-friendly applications

Style and approach

A step-by-step tutorial to designing applications and workflows with ServiceNow

About the author

Sagar Gupta is the chief software architect and founder of Eworks Services Pvt. Ltd., central India's first ISO 27001-certified firm. He leads a team of 50+ ServiceNow, BMC Remedy, AEM, Cloud, and BigData experts. He started his career building custom enterprise and service management applications in 2003 and has been working on the ServiceNow platform since the past 7 years. He has in-depth knowledge of the platform ranging from ITSM and ITOM to GRC, Security Operations, HR, Field Service, and IT Business Management. Over the past several years, he has consulted numerous companies and conducted over 200 training sessions for Fortune 500 organizations such as GE, Dell, NetApp, IBM, Cognizant, Sapient, HCL, and EMC2. He is also the lead engineer in the SnowEditor project and currently devotes most of his time helping companies improve their IT service delivery, modernize ITSM, automate processes, and build cloud-native applications on ServiceNow.