Service Design: Activities and templates

Paula Alexandra Gomes da Silva

2021年1月 · Imprensa da Universidade de Coimbra / Coimbra University Press

关于此电子书

This e-book brings together a collection of hands-on Service Design-related activities. This collection was assembled with a view to take students across the process of designing a service, from the early stage of exploratory research to the service blueprint phase. Besides providing step-by-step instructions to each activity, the e-book introduces students to a set of digital templates specifically created to support each of the activities described in the e-book.

作者简介

Paula Alexandra Silva is a Human-Computer Interaction researcher and practitioner, whose passion is to understand how to leverage technology to create a better future for us all. She is also a passionate teacher who strives to create exceptional learning experiences for her students. Currently, she is an Assistant Professor at swithin the University of Coimbra. Before she held appointments as lecturer at a number of universities, as Postdoc Fellow at the University of Hawai’i at Manoa and as Senior Scientist at Fraunhofer Portugal, where she managed the Human-Computer Interaction area and group. She earned her PhD in Computer Science from Lancaster University, United Kingdom, where she wrote a dissertation on ‘Designing User Interfaces with the BadIdeas Method: Towards Creativity and Innovation’, under the supervision of Professor Alan Dix.