Service Intelligence and Service Science: Evolutionary Technologies and Challenges the emerging fields of service intelligence and service science, positioning them as the most promising directions for the evolution of service computing. This book demonstrates the critical role such areas play in supporting service computing processes, and furthers an increase in current research, best practices, and new directions in service computing technologies and applications.
Dickson K.W. Chiu received the BSc (Hons.) degree in Computer Studies from the University of Hong Kong in 1987. He received the MSc (1994) and the PhD (2000) degrees in Computer Science from the Hong Kong University of Science and Technology (HKUST). He started his own computer company while studying part-time. He has also taught at several universities in Hong Kong. His research interest is in service computing with a cross-disciplinary approach, involving workflows, software engineering, information technologies, agents, information system management, security, and databases. The results have been widely published in over 120 papers in international journals and conference proceedings (most of them have been indexed by SCI, SCI-E, EI, and SSCI), including many practical master and undergraduate project results. He received a best paper award in the 37th Hawaii International Conference on System Sciences in 2004. He is the founding Editor-in-Chief of the International Journal of Systems and Service-Oriented Engineering and serves in the editorial boards of several international journals. He co-founded several international workshops and co-edited several journal special issues. He also served as a program committee member for over 70 international conferences and workshops. He is a Senior Member of both the ACM and the IEEE, and a life member of the Hong Kong Computer Society.
Patrick C. K. Hung is an Associate Professor at the Faculty of Business and Information Technology in UOIT and an Adjunct Assistant Professor at the Department of Electrical and Computer Engineering in University of Waterloo. Patrick is currently collaborating with Boeing Phantom Works (Seattle, USA) and Bell Canada on security- and privacy-related research projects, and he has filed two US patent applications on "Mobile Network Dynamic Workflow Exception Handling System." In addition, Patrick is also cooperating on Web services composition research projects with Southeast University in China. Patrick has been serving as a panelist of the Small Business Innovation Research and Small Business Technology Transfer programs of the National Science Foundation (NSF) in the States since 2000. He is an executive committee member of the IEEE Computer Society's Technical Steering Committee for Services Computing, a steering member of EDOC “Enterprise Computing,” and an associate editor/editorial board member/guest editor in several international journals such as the IEEE Transactions on Services Computing, International Journal of Web Services Research (JWSR), International Journal of Business Process and Integration Management (IJBPIM), and the International Journal on Systems and Service-Oriented Engineering. [Editor]