O ovoj e-knjizi
Sharing expertise gleaned from more than two decades as a library security manager, Graham demonstrates that libraries can maintain their best traditions of openness and public access by creating an unobtrusive yet effective security plan. In straightforward language, the author
- Shows how to easily set clear expectations for visitors' behavior
- Presents guidelines for when and how to intervene when someone violates the code of conduct, including tips for approaching an unruly patron
- Offers instruction on keeping persistent troublemakers under control or permanently barred from the library
- Gives library staff tools for communicating effectively with its security professionals, including examples of basic documentation
The Black Belt Librarian arms librarians with the confidence and know-how they need to maintain a comfortable, productive, and safe environment for everyone in the library.
O autoru
A security professional for more than 25 years, including 17 years as the security manager of the Public Library of Charlotte and Mecklenburg County, North Carolina, Warren Graham left the library in 2006 to establish Warren Davis Graham Training and Consulting. Graham has made numerous presentations and is a leading speaker internationally on practical day-to-day library security procedures.
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