Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . .
âMaâam, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If youâd like to, you couldââ
âBut thatâs not a liquid!â
âExcuse me, maâam?â
âItâs not a liquid! Itâs water!â
Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test.
Enjoy tales from the creator of the popular website Not Always Right, including half that are previously unpublished, showcasing customer-relations horror stories everyone can relate to. No matter what side of the counter youâre on, there are hilarious accounts about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of âthe customer is always rightâ can be dead wrong.