Total Quality Management: For Anna University

Dale H. Besterfield · Carol Besterfield-Michna · Mary Besterfield-Sacre,Glen H. Besterfield,Hemant Urdhwareshe

Jan. 2011 · Pearson Education India

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Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firm's processing capabilities in order to sustain competitive advantages. The revised edition of Total Quality Management: For Anna University focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. Several technical topics are revised for the present context and their relevance to the Indian industry is emphasized.