Total Quality Management (Tqm)

R. Ashley Rawlins

2008年8月 · AuthorHouse

關於本電子書

This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While local authority organisations and some government departments my have difficulties in adapting TQM in areas such as social service and education and training, this book demonstrates how TQM programmes can be beneficial to such organizations if properly planned and implemented.

This book should appeal to those following formal studies in Management from certificate level up to Master of Business Administration degree. The practical treatment given to the planning and implementation of Total Quality Management (TQM) make it a "must-read" for managers who are preparing to introduce TQM or any quality systems into their organisations. This bookshould alsomake interesting reading for managers and potential managers who do not want to undertake formal management studies but want to acquire some management tools. It will enhance the reader's range of managerial skills and help improve organisation effectiveness and efficiency.

關於作者

Major R. Ashley Rawlins TD DL MBA MSc DMS BA MCMI Major Ashley Rawlins a Nevisian, born in Rawlins Village, Gingerland, Nevis, West Indies to William and Veronica Rawlins, moved to Matchmans Road, Gingerland, Nevis at age 8 years. The first of four children; Mrs. Ullida Gill, His Lordship Chief Justice Hugh Rawlins and Mr. Franklyn Rawlins. Grew up in Gingerland, attended The Gingerland Senior School and the Gingerland Methodist Church before moving to the UK as a teenager. Design Engineer, Energy Manager and Project Leader, British Telecom Plc. Senior Design Manager, Leeds City Council. Senior Manager, Utilities and Energy Management, Nottingham City Council. Contracts Manager, EnviroEnergy Ltd, one of Europes largest combined heat and power schemes. Visiting Lecturer in Building Services Engineering. Member of Governing Body for two high schools and one primary school and chair of one high school governing body. Director and Board Member of UCA House. Director, Chair and Board Member of Leeds Interpreting and Translation Services Ltd. Director and Board Member of Chapeltown and Harehills Enterprise Ltd. Director, Chair and Trustee of Leeds Chapeltown Citizens Advice Bureau. Member of the Institute of Electrical and Electronics Incorporated Engineers, member of the interviewing panel and interviewed applicants for membership in the North East and Midlands from 1988 to 1992. Member of the East Midlands Energy Management Group, the Nottingham Green Partnership Energy Group, the Nottinghamshire Environmental Topic Forum and Chaired the Nottingham City Councils Energy Conservation Group. Chair of Ardsley and Robin Hood BLP. President of Morley RBL. Member of Sheffield Business Schools Change Management Forum during its early stages. Member of the Chartered Management Institute. Appointed Her Majestys Deputy Lord-Lieutenant for the County of West Yorkshire. Author of Book "The millennium Manager",published by AuthorHouse, February 2006.