David M. Bush
Writing is a bit verbose at times; i.e. I already bought the book, so you've sold me and don't need to continue selling me on the benefits of the content. The content, though, is genuine, insightful, and clearly backed by experience. Though it focused on law enforcement, the information is transferrable to other fields. I've certainly gained from the read and I've found myself thinking much more strategically in my communication. Should be standard reading for any workplace.
9 people found this review helpful
Jared Delk
Great read for anyone working with the public! This book was originally designed for Law enforcement as a way to develop verbal de-escalation techniques but is useful for anyone in retail, sales or dealing with the general public. Why it's not 5 stars is it feels like a good portion of the book is still trying to sell you on getting the book. My other nitpick is that one of the primary lessons is to let your ego go, which is great advice but the author has to preface every encounter with a reminder that he's a super tough expert in martial arts who could easily dispatch his foes but chooses to be kind and use verbal judo instead. It's repetitive, we get it, you are a black belt, you named your program after martial arts, the image is painted, stop showing it every chapter.
4 people found this review helpful
Alan Ch
This book has been life altering. As a medical professional who works with people from all walks of life, this book has put into words the many weaknesses I struggle with and very specific ways to defuse and rewire how I approach problems.
1 person found this review helpful