Facilitating Project Performance Improvement: A Practical Guide to Multi-Level Learning

Jerry JULIAN

Feb 2010 · AMACOM Div American Mgmt Assn

About this ebook

Waiting until the end of a project to identify “lessons learned” is too late. By that time, the project may be ready for the scrap heap. But if your projects and programs include multi-level learning, you’ll not only be fostering continuous improvements for the future, you’ll be well-equipped to reduce the risk of failure while projects are “in-flight” so you can deliver maximum value to your client organization. Facilitating Project Performance Improvement helps any organization: • Reduce time to market for new products, systems, processes and technologies • Improve customer and end-user satisfaction with project outcomes • Reduce risk of failure, wasted investment, and project runaway • Improve productivity, quality and teamwork • Continuously improve delivery both within and across projects. Organizations simply cannot afford to leave learning to chance on their mission-critical investments. Facilitating Project Performance Improvement provides a practical approach to structured learning and reflection that enables teams to innovate and improve, ensuring both immediate and long-term project success.

About the author

JERRY JULIAN is an operations and technology performance improvement strategist and is the President & CEO of Julian Advisory Group. His clients have included JPMorgan Chase, GE Capital, Johnson & Johnson, and dozens more. He was previously with Accenture and global management consultants Rath & Strong.