Associate Professor Dr. Zainudin Hj. Awang is a lecturer of Statistics and Quantitative Management in the Faculty of Computer Science and Mathematics, UiTM Kelantan. He has been a lecturer since 1989 and a research consultant since then. His main area of consultancy is Structural Equation Modeling (SEM). He holds a B.Sc (Statistics) from Iowa State, M.Sc (Statistics) from Western Michigan, and a PhD (Marketing) from Universiti Malaysia Terengganu. He has published several books in his area of specialization. Among the books are Business Statistics, Quantitative Business Analysis, Research Methodology, Guides in Writing Research Proposal, Statistical Data Analysis, and Structural Equation Modeling using AMOS. His main area of research interests are Statistical Modeling, Operation Management, Hospitality Management, Marketing of Services, Corporate Social Responsibility and Branding, and Relationship Marketing.