Kim R. Manturuk, PhD, MA, is Manager of Program Evaluation at Duke University. She manages CIT's research and evaluation initiatives. She has expertise in all aspects of evaluation planning and execution including survey design, research protocol development, attrition analysis, statistical methods, propensity score analysis, and stakeholder identification. Prior to joining CIT, Kim was a Senior Research Associate at the UNC Center for Community Capital where she designed and implemented evaluations of programs aimed at increasing financial inclusion with an emphasis on emerging mobile technologies. She led several large, multi-site evaluations and spearheaded a national initiative to standardize measures across the field of financial services research. Kim also teaches online courses through the UNC Friday Center for Continuing Education. Kim holds a MA and a PhD in Sociology from the University of North Carolina at Chapel Hill. Mark R. Lindblad, PhD, MS, is Research Director at the UNC Center for Community Capital, University of North Carolina Chapel Hill. His work connects the psychological, social, and legal factors that influence consumer financial decision-making. His research examines how financially constrained households manage debt. Roberto G. Quercia, PhD, MURP, is Harris Distinguished Professor in the Department of City and Regional Planning and Director of the UNC Center for Community Capital, University of North Carolina Chapel Hill.