Cloud Service Management and Governance: Smart Service Management in Cloud Era
About this ebook
This book is an alleyway to managing enterprise could services with a framework that consists of progressive Service Management practices to ensure practical, strategic, and modular methodology for the positive transformation of ITSM for cloud delivery models is followed. It illustrates how to optimise your current IT Service Management processes using modern service management frameworks, including ITIL 4, and IT4IT – from conceptual service blueprint to the most efficient service operations. It gives facile explanations of the cloud service management reference architecture, IT value streams and service models. It has very easy-to-understand process workflows with grand synthesis with enterprise service management and cloud operations management using Agile, DevOps, and Robotic Process Automation, with a value-based approach.
Comprehensive features include
- Cloud Service Management Framework.
- Transformation and Transition Planning actions for ITSM processes.
- Value stream workflows with detailed explanations for the incident, problem, change management and other processes.
- Detail KPIs for performance monitoring and continuous improvements.
- A full setup manual of smart cloud governance for a better decision-making process.
- Complete guide on setting up your Cloud Centre Of Excellence with defined roles and responsibilities.
- And many more have yet to see cloud capability-related facets to make your cloud service management successful and measurable.
About the author
Enamul Haque (এনামুল হক) is an author, researcher and data whisperer best known for working with global companies such as Wipro, Microsoft, Capgemini, Nokia, and HCL Technologies, as well as for the United Nations High Commissioner for Refugees (UNHCR) and International Telecommunication Union (ITU). When it comes to AI-driven RPA (Intelligent Process Automation), service integration and management, and digital transformation, he has worked with several Fortune 500 businesses. His writing topics include IT Service Management, Cloud Computing, AI, IoT, and Big Data analytics. A veteran of the IT industry, his resume boasts more than 29 years of service.
Enamul is a frequent guest lecturer at the University of Coventry's London campus, where he imparts his expertise in the business world to MBA students. He also did much freelance writing for a wide range of periodicals. Enamul has lived and worked in numerous places, including the United States, Switzerland, Finland, the United Arab Emirates, the United Kingdom, India, and Germany. He is fluent in three languages (Bengali/, French, and English).
Enamul Haque earned a licence en science Informatique from the University of Geneva and a degree in mathematics and analytics from the Swiss Federal Institute of Technology (EPFL), Lausanne. Also, he has a degree in machine learning and AI from the University of Helsinki. He just got his certification in leadership and mentoring from Harvard Business School.
