After finding a startegy to forge positive communciation between parents and teachers, I employed the strategy, in serviced teachers, and replicated the research for two years. Parents who are satisfied with the school's attempt at good communication were also pleased with the way the school was going. There is a strong correlation between parent satisfaction and school communication practices.
The book details the "tell the teacher more" strategy, the training of school personnel, the research, and the comments from the teachers themselves how one strategy at the beginning of the school year can have major impact on the positive communication that happens all year long! If you want to make a major impact in the communcation with your school parents, grab the book and read about the "Way to Go!"