A native of Savannah, GA, former airline executive and founder of Charles E. Day and Associates in Alexandria, VA, Charles E. Day Sr. is author of a McGraw-Hill book, Call Center Operations: Profiting Teleservices; co-author of Best Practices for a Continually Improving Customer Responsive Organization; and contributor to the Handbook of Management Consulting Services. His management consulting firm of 20 years specializes in the areas of customer service, business process reviews, and technology transfer. After 35 years of marriage, Charles E. Day Sr. is the father of two sons and has two granddaughters and a grandson who live in the Washington, DC, area. At St. John's Episcopal Church in Fort Washington, MD, he serves as a Lay Eucharist Minister and sings in the choir. He is co-founder and sings with the Fort Washington Community Chorus. Charles is also vice chair and sings with the Metropolitan Chorus in Washington, DC. Charles was a principal actor in the Broadway musical Ragtime and played Booker T. Washington at the John Addison Hall in Fort Washington, MD, with the Tantallon Community Players. He also performed as Reverend Sykes in the play To Kill a Mocking Bird. He is a Life member of the NAACP, Alpha Phi Alpha Fraternity, Inc., and the National Association of Black MBAs. He is also a member of the Athletic Hall of Fame for three sports lettering at Alfred E. Beach High School in Savannah, GA. Charles is a certified management consultant and a Fellow of the Institute of Management Consultants, Inc. Charles E. Day Sr. received his Bachelor of Science degree in mathematics, physics, and education from Savannah State University and Master of Science in Administration with concentration in computer science from George Washington University in Washington, DC.