Measuring the Performance of the Hollow State is the first in-depth look at the influence of performance measurement on the effectiveness of the federal government. To do this, the authors examine the influence of the Government Performance and Results Act of 1993 (with consideration of the later Program Assessment Rating Tool of 2002) on federal performance measurement, agency performance, and program outcomes. They focus a systematic examination on five agencies in the U.S. Department of Health and Human Services -- the Food and Drug Administration, the Centers for Medicare and Medicaid Services, the Health Resources and Services Administration, the National Institutes of Health, and the Indian Health Service. Besides representing a wide range of federal government organizational structures and program formats, these agencies offer a diverse array of third-party arrangements including states, native American tribes, scientists, medical schools, and commercial and nonprofit health care intermediaries and carriers.
Exploring the development of performance measures in light of widely varying program mandates, the authors look at issues that affect the quality of this measurement and particularly the influence of program performance by third parties. They consider factors such as goal conflict and ambiguity, politics, and the critical role of intergovernmental relations in federal program performance and performance measurement. Through their findings, they offer illumination to two major questions in public management today -- what are the uses and limitations of performance measurement as a policy and management tool and how does performance measurement work when applied to the management of third-party government?
While scholars and students in public administration and governmental reform will find this book of particular interest, it will also be of use to anyone working in the public sector who would like to have a better understanding of performance measurement.
Sims and the contributors to this challenging new volume maintain that public sector organizations must radically reinvent themselves, if they are to survive and succeed in their missions: to provide quality service to their clients at a cost taxpayers can afford (or are willing to pay). They offer a firsthand look at how change occurs at all levels of government, and from this and other experiences they lay out strategies and tools that others in government can use quickly and with good results in their own public organizations. However, Sims and his panel of experts also note that not everything in organizational change will produce positive benefits; some results will be negative, and these too must be understood and dealt with. By compiling the viewpoints, advice, experiences, recommendations of public managers themselves, plus consultants, academics, and citizens who benefit from government (and are often its harshest critics), Sims gives readers a solid, realistic insight into the problems of today's public agencies, and workable advice on how to solve them.
"Accountability and Radical Change in Public Organizations" examines the current government and reinvention initiative occurring in public organizations at the local, county, state, federal and international levels. The book highlights the importance of understanding that change in government will continue to be a way of life for public managers, thus requiring an ongoing analysis of those forces driving change and the need to increase our understanding of why certain change efforts work and others fail miserably in government. The contributors to this volume emphasize that while reinvention, accountability, and change are serious initiatives that public managers must confront they must take caution and learn from each others' experiences.
Strategic Management in Public and Nonprofit Organizations: Managing Public Concerns in an Era of Limits
This new edition captures and blends the essence of new ways of managing public and nonprofit organizations to better serve the client given the new realities that are drastically altering the ways in which these organizations do business. Pioneering, but applicable, private sector management behavior is identified and explained along with time-tested management fundamentals and numerous practices developed over the last several decades. This edition retains the comprehensive coverage of the earlier edition while including the cutting edge of management technology.
What is regulation? Under what circumstances is it needed? What forms should it take? Such questions are especially relevant at a time in United States history when governmental involvement in decisions formerly left to individuals and business firms evokes concern on all sides of the political spectrum. In Going by the Book, Eugene Bardach and Robert A. Kagan address these questions and provide richly detailed descriptions of the dilemmas of enforcement in a broad variety of regulatory programs.
The authors argue that the most successful forms of regulation emerge from a flexible rather than a legalistic method of implementation. Relying on extensive interviews with government agency officials and regulated businesses, they find that American techniques of regulation, by their very nature, frequently generate "regulatory unreasonableness," that is, governmental requirements that seem sensible in principle but that make little sense in particular situations. By exploring the roots and dynamics of regulatory unreasonableness and the ways in which some regulatory officials and programs avoid it, Going by the Book simultaneously illustrates the virtues of flexible regulatory enforcement and illuminates the political and practical obstacles to achieving that goal. In their new introduction, the authors discuss their findings in light of the twenty years that have passed since Going by the Book was first published. They explore the growth of regulation in recent years as well as many reforms, noting that while much has changed, much has not. They argue the United States remains torn between two competing visions of regulation: enforcing laws versus solving social problems. Thus, the deep insights into the regulatory process that Going by the Book provides continue to make it a mandatory work for public policymakers, experts in economics, government, and regulatory law, and students and teachers of political science, public policy, and sociolegal studies.